Ideas & Trends

From the passport of Lauree Vallery, Chief Experience Officer

September 25th, 2008
Dublin, Ireland
Speaking engagement to Customer Futures: Selling to the Busy and the Bored - Tips from the Canadian Market

November 6th, 2008
Saskatoon, Canada
Speaking engagement to Canadian Association of Fairs and Exhibitions: Insights into research at the Canadian National Exhibition (CNE) and the development of the Fun Index

December 17th, 2008
Las Vegas, USA
Speaking engagement to 118th Annual International Association of Fairs and Exhibitions Convention and Trade Show: Insights into research at the CNE and the development of the Fun Index

Thought Leadership

October, 2008
Experience Renewal Solutions partnered with Hotspex Inc (an innovative online marketing research firm) to study the perceptions of industry thought leaders and customers on the current state of the economy. The goal of this study was to gain insights into the emotions and behaviours of the study groups and compare similarities and differences between the two.

December, 2008
In late October, Lauree was invited to contribute an article to a collection of white papers derived from 17 Customer Experience Thought Leaders across 7 countries. She was asked to provide her expertise as a Canadian Customer Experience Expert. The paper entitled: The Importance of Customer Experience in a Down Economy was published in early December. If you would like to download a copy, please click the following link: Customer Futures

A note from Lauree Vallery, Chief Experience Officer

A warm thank you for all of your support in 2008. If you are interested in receiving information or a copy of any of the above research or presentations, please send an email with your contact information and request for the specific presentation to information@experiencerenewal.com.

Thank you again for all of your continued support!

Lauree Vallery.