If you've ever been a customer - at a store, a bank, a movie theatre, a car dealership, a restaurant, whatever - you've had a customer experience. Chances are you've had at least one customer experience that stands out, either because it was really great or terribly bad. You've probably told other people about it already. Well, now we hope you'll share it with us!

Use the form below to send us your story. We'll review all stories submitted and will re-tell and post some of them to the Experience Stories section of our site. We will be careful to protect your identity (see our Privacy Policy) and will cite only your first name and your city. Our hope is that customers will reward retailers who deliver positive customer experiences and be more demanding of retailers who under-deliver in this area.

Here's the form. Thanks for sharing your customer experience story!

NAME

EMAIL

STORE VISITED



SUBJECT LINE

YOUR STORY


Privacy Policy

Yes! I would like to be contacted by ERS
Yes! I would like to be on the ERS Experience Panel
I have read the Privacy Policy